While the pharmacy has been in place for over 35 years, Kara’s own involvement within the independently-owned family business has heightened over time, and especially since she qualified from Robert Gordon University. Following her impressive achievement of a Masters with Distinction, Kara has proceeded to excel in her skills t
o assist in creating a new and brighter future for pharmacy, and, more importantly, for the people who daily access the quality, compassionate care that all of the Cadham Pharmacy team offers.
Kara joined the site as the second pharmacist in 2013 and has continued to introduce an abundance of innovative, modern measures which have transformed day-to-day tasks in the dispensary. The effect which this has had on staff morale at all levels has been remarkable – particularly to technology and robotics.
Kara’s efforts have meant that the three pharmacists have been granted more time each day to offer a range of enhanced care. The list of services has grown, and the whole team has been skilling up – even the over-the-counter staff are now delivering more diagnostic testing and becoming dispensers.
When Bernadette Brown first purchased the pharmacy, there was one tiny consultation room and no separate area for the addiction clients. However, Kara has been inspirational, and with her valuable design input, a separate high specification treatment room was established in 2014, and a second area added in 2015 due to the high uptake of minor ailments consultations across the community. The addiction clients now have their own separate area which has enhanced their privacy and respect.
Cadham Pharmacy was approved by Fife Health Board as an accredited Palliative Care Community Pharmacy in Fife in August 2015, in which Kara has ensured that the service is run well, and was instrumental in purchasing a huge CD cabinet so that all of this relevant and necessary medication can be kept separate. Her attention-to-detail has manifested in her going out of her way to deliver at 8pm for one of the families, spending 30 minutes reassuring them, and being a listening ear.
As well as being well-received by fellow staff, Kara’s external feedback from the public has been excellent. Her communication skills have been central to this, collaborating closely with Cos Lane medical practice with social media to educate the public, and afford them the chance to engage with the team when they’re on the go. Kara has also assisted with implementing online repeat prescription ordering – and, looking to the future, is eager for the pharmacy to develop its own smartphone app to make things even easier for patients.